At Hope for Tomorrow, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Kingscote Priory Park, London Road, Tetbury, Gloucestershire, GL8 8HZ Alternatively, you can telephone 01666 50 50 55.
Who are we?
We’re Hope for Tomorrow, a dedicated charity, bringing cancer care closer to patients’ homes via our Mobile Cancer Care Units (MCCUs). Hope for Tomorrow is a registered charity (no. 1094677) and company limited by guarantee (no. 4538433). The registered address is Upton Lodge, Upton, Tetbury, Gloucestershire GL8 8LP.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about services, to make a donation, purchase items from the website shop or if you register to receive one of our quarterly newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, email address. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process a donation that you have made;
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you.
- These may include information about campaigns, appeals, other fundraising
- Process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agent’s subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
When you are using our secure online donation pages, your donation is processed by Stripe a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.
When you set up a regular giving donation, you donation is processed by Go Cardless a third party payment processor, who specialises in direct debit transactions.
When processing our 6 monthly Newsletters we contract Push the envelope, to assist the distribution administration process.
If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the crucial work we do to bring cancer treatment closer to patients’ homes, our services and fundraising events then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01666 50 50 55
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at: Kingscote, Priory Park, London Road, Tetbury, Gloucestershire, GL8 8HZ. Alternatively, you can telephone 01666 50 50 55.
You have the right to ask for a copy of the information Hope for Tomorrow hold about you; information will be provided free of charge and within 30 days.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with appropriate software. When you are on a secure page, a lock icon will appear in the address bar before the browser details.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in February 2018.